Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase! If you are not happy with your order, you may return it within 30 days from the date of delivery. To be eligible for a return, your item must be:

• Unworn and in the original condition
• In the original packaging
• With all tags attached

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@wordandwit.com to request a return authorization.
• Provide your order number and details about the item you wish to return.
• Once your return is authorized, you will receive instructions on how to proceed with the return.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account after we receive the returned item. If you do not see your refund after this period, please contact us for assistance.

Special Cases

In the following cases, we will gladly assist you:

• Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.
• Wrong Items: If you receive an item that differs from what you ordered, please reach out to us within 7 days to resolve the issue.

Exceptions to the Policy

Please note that certain items are non-returnable, including:

• Gift cards
• Customized or personalized items

Your satisfaction is our priority, and we strive to create joyful experiences with our products. Thank you for choosing Word & Wit!